Moxie Tech' Application Management Services offers support services for applications, platforms and technologies. which includes
Application Support
Includes 24x7 monitoring of applications for availability/performance/capacity, Batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, User administration and service reporting
Production Support
Detailed analysis of incident, Incident resolution and problem management activities Trend analysis, Root cause analysis Known error establishment Creation of RFC and Break fixes excluding code changes
Release and Change Support
Setting up of various test environments, Release/change activities such as Release coordination, Emergency releases, Build and code deployment, Managing Release calendar and Configuration Management